about business english for customer conversations

Customer meetings go better when you are well prepared. In terms of Business English this means preparing content to describe what your company does, why it adds value for customers and how you price your services or products.

We'll work on the development of standard content that allows you to confidently talk about your business. This in turn means that you can worry less about what you are saying, and focus more on what the customer is saying. Listening skills are key.

We'll also look at modal verbs and use of the future tense in customer conversations. It's much better to say 'we will provide low-cost services' than to say 'we could (or would) provide low-cost services'. We'll explore how modal verbs sound to your listener when you are proposing a product or service.

We'll also talk about open and closed questions in English. How to use open and closed questions to influence sales outcomes and to close deals.

Take our Business English Test to assess your level. The link is at the top of this page.