When running a meeting or managing a team it's very important to be aware of the 'context' of
English words. Certain English words carry positive or negative connotations when used in particular phrases.
Compare for example the phrase 'let's draw a line under it' (which closes down a topic) versus 'let's take it off line' (which offers further discussion). For more examples of this, why not take the Business English Test. The link is at the top of this page.
In grammar we call this 'colocation' and we'll study it as part of improving Business English for team management.
The other important element is use of pronouns, which we will also study. There is a big difference for example if you say 'we need to get better at this' versus if you say 'you need to get better at this'. The second phrase is strongly negative, the first is a motivational statement.
When running meetings and when coaching employees good use of pronouns (I, you, we) can make all the difference.
We'll work to increase sensitivity to the use of key words, both when speaking and when listening. How to manage the 'temperature' of a discussion by using the right word, in the right context, at the right time.
This word has two meanings and two spellings ('recognize' in the US, 'recognise' in the UK). 'Recognising someone' can mean 'knowing who they are' and it can mean 'calling them out for praise'. There is a good example in the Business English Test.
This is a strong word with significant negative connotations, but it's also a word that is often used in business. For example: 'it's unacceptable that HR were late with the report'. Interestingly the opposite word ('acceptable') is hardly ever used in business.
A softer word much used in business English. For example: 'I'm not comfortable that HR were involved so late on in the project'. A very useful word in business if you know how to use it well.
A simple word that can work wonders in business English. Examples: 'I'm not happy with that' or 'I'm very happy about the success of the project'. Often combined with 'totally' as in 'I'm not totally happy with the approach of the Finance team'.